How to access Wisewand's customer support 🦉
To fully benefit from our 24/7 customer support, here's a detailed guide of steps to follow.
1. Disable ad blockers ⚡
To access customer support, you must first ensure that:
If you're using an ad blocker (like AdBlock), it must be disabled for WiseWand
If you're using the Brave browser, shields must be disabled for our site
Once these elements are disabled, you'll see the customer support icon appear in the bottom right of your screen.
2. Using the support chat 💬
Our support system offers several options:
An AI assistant that can quickly answer your basic questions
A comprehensive knowledge base with articles and tutorials
Human support for more complex questions
3. Search for answers in the documentation 📚
You can easily search for answers to your questions:
Use the search bar to find specific articles
Check our detailed video tutorials
Browse our knowledge base organized by topics
4. Conversation history 📋
All your previous conversations are saved and accessible at any time. You can:
Find your past discussions
Review previous answers
Resume a conversation where you left off
5. Personalized human support 👥
If the AI assistant cannot answer your question:
A member of our team will automatically take over
You'll receive personalized assistance to solve your problem
Our team is available for complex technical questions
Don't hesitate to contact us if you have any questions - the Wisewand 🦉 team is here to help!